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Course - Emotional Intelligence


"We find that most of the characteristics that differentiate the outstanding performers are these things that we call social and emotional competencies." - Richard Boyatzis, American organizational theorist

Leadership involves people. And it’s emotions that move people. To direct behaviour and move people, leaders need self-awareness and this is where emotional intelligence is crucial. This skill of emotional intelligence (EI) or social intelligence helps bring out the best in ourselves and in others and is an essential part of a leader’s repertoire. In organizations, leaders with emotional intelligence are able to use their strengths and work with and through people effectively.

You learn to become emotionally smart in ways that generate trust, team efficacy and personal satisfaction. You learn to build strong relationships and emotionally intelligent teams. You also develop a plan for leading by example and inspiring excellence in others.

Benefits of Emotional Intelligence

The focus on the five aspects of emotional intelligence - self-awareness, self-regulation, motivation, empathy and social skills ensures:

  • Improved self-confidence
  • Improved willingness to speak your mind
  • Improved willingness to fight for what you deem important
  • Greater resilience to challenges and change
  • Appraising your Emotional Intelligence (EQ)
  • Challenging self-limiting beliefs
  • Developing self-management strategies
  • Managing anger in the workplace
  • Demonstrating EQ in a team environment
  • Recognizing and responding to the emotions of others

Who Should Attend?

Personnel from anylevel in the organization can attend

  • CEO’s
  • Senior Management
  • Human resource professionals heading the function
  • Hi-Potential candidates

Course Outline

The Basics of Emotional Intelligence

Establishing a common definition of EQ

  • EQ – a measure of one’s emotional intelligence
  • Exploring intelligence as a multi-dimensional model

The benefits of EQ in the workplace

  • Assessing your individual EQ baseline
  • Applying EQ to become a more authentic leader

Self-Awareness: The Key to Emotional Intelligence

Expanding self-awareness

  • Balancing your brain’s internal Advisors: Emotional, Rational, Intuitive and Instinctual
  • The impact of head, heart and guts on behavior
  • 10 self-awareness strategies

The value of the EQ Competency Model

  • Evaluating a proven emotional competency model
  • The core competencies: self-awareness, self-management, social awareness and relationship management

Appraising and interpreting your EQ

  • Outlining your personal profile
  • Determining your strengths and areas for development

The Competent Self-Manager

Recognizing and affirming your emotions

  • Benefiting from being honest and open with yourself
  • Expanding your behavioral repertoire for personal effectiveness
  • Emphasizing the importance of personal congruency
  • Increasing the range of your emotional vocabulary

Developing personal authenticity

  • Demonstrating authentic leadership through your actions
  • Balancing personal effectiveness through greater control and flexibility of your emotional responses

Leading With Courage

Applying EQ best practices

  • Differentiating between managers and leaders
  • Gaining insight into your leadership courage
  • Consciously thinking as a leader

Taking control of your negative self-talk

  • 10 self-management strategies
  • Banishing self-disempowering words
  • Reframing ineffective language
  • Disputing unhelpful thought processes

Interpersonal Effectiveness: Social Awareness and Relationship Management

Reading the emotional landscape

  • Recognizing and valuing the emotions of others
  • Expressing authentic thoughts and feelings
  • Reflecting and paraphrasing for effective listening

Creating a productive team environment

  • Practicing self-disclosure to improve relationships
  • Applying the Johari Window framework
  • Leveraging active listening techniques
  • Responding thoughtfully to difficult people

Facilitating effective communication

  • Applying strategies for managing relationships
  • Creating a positive emotional landscape
  • Actively engaging the emotions of others
  • Matching your words with your body language

Building an Emotionally Intelligent Team

Building strong teamwork

  • Establishing group norms that bring out the best in teams
  • Constructively managing your workplace anger
  • Facilitating emotional honesty and trust

Balancing individual team member roles

  • Handling strong emotional reactions
  • Motivating others through authentic leadership
  • Fostering employee engagement and morale

Applying Emotional Intelligence

Practicing emotionally intelligent leadership

  • Creating the climate for performance excellence
  • Acting on personal insights and breakthroughs
  • Adopting effective leadership behaviors and attitudes
  • Exemplifying emotional self-control
  • Moving forward with your EQ plan